on demand webinar

Implementing SoCal's First Virtual Waiting Line for In-Person Care

Looking back at the record-speed implementation and results of a waiting line management solution at Exer’s 20 locations in order to provide exceptional service and care to patients.

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Presented by:

George Franklin
Director of Sales at Pomelo

Brian Chao
Chief of Performance Excellence at Exer Urgent Care

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about the webinar

Managing an Urgent Care center is no easy task, and the COVID-19 pandemic has only made it harder.

Patients still want to be seen quickly and receive high quality care while clinic-staff are left juggling administrative tasks, patient interactions and new pandemic protocols. Pomelo Health and Exer Urgent Care partnered together to tackle these unique challenges in order to provide exceptional service and care to patients. Watch the recorded webinar and learn:

The challenges
  • A rapid growth combined with the global pandemic

  • 127% increase in patient volume

  • Adhering to COVID-19 social distancing guidelines

  • Patients queuing outside, blocking entrances of other business & parking lots

The solution
  • Pomelo’s Virtual Waiting Line

  • Patients register online, from anywhere, joining a clinic’s queue & are kept updated of their position in line, in real time, until it’s their turn.

The results
  • Long lines were eliminated

  • Increase of 45% in patient satisfaction in the first week

  • Stress-free environment for clinic staff

  • Safe and secure lobbies for patients

Why Pomelo Health?

Simplicity & ease of use of the software 
Stand alone with no integrations needed 
Customizable and personalized software 
Quick & flexible implementation timelines